Complaints
The Instituto Dominicano de Desarrollo Integral, Inc. (IDDI), is an entity committed to the values of integrity, honesty, transparency and equity.
The Code of Ethics and Conduct is published so that all internal and external stakeholders are aware of and assume responsibility for this guide for any activity related to IDDI's institutional work.
It is an obligation of all IDDI members to comply with the guidelines provided in this code and to report any conduct that violates these regulations, so it is important to highlight the zero tolerance towards behaviors that result in fraud, negligence and financial misappropriation in all spheres related to the institution.
Complaints and/or suggestions related to the violation of the code can be made to the e-mail denuncias@iddi.org. All complaints will be investigated by the corresponding internal mechanisms.
Our institutional philosophy commits us to work for the sustainable development of our communities, and as such we assume social and environmental responsibility in the initiatives we implement.
This commitment is expressed in IDDI's "Environmental and Social Policy Statement". It is based on the Environmental and Social Principles of the Adaptation Fund.
IDDI policies and transparency
- Environmental and Social Policy Statement (Spanish)
- Environmental and Social Policy Statement
- IDDI's Environmental and Social Policy (English)
- IDDI Environmental and Social Policy (English)
- Gender Policy
- Environmental and Social Management System (Spanish)
- Environmental and Social Management System (English)
- Code of Ethics and Conduct
- Money Laundering and Terrorist Financing Prevention Manual
- Sexual Exploitation and Abuse Policy Handbook
- Complaints and Grievances Attention System
- Consultation Mechanisms
Transparency Policies and Mechanisms applicable to projects implemented by IDDI
Ensuring inclusiveness, human rights and care for the environment and biodiversity
The Environmental Policies of the Adaptation Fund and IDDI have a common objective:
Ensure that disadvantaged or vulnerable individuals and groups have access to the benefits generated by the project in an inclusive manner and in compliance with the legal framework and in continuous defense of human rights.
Recognize the importance of strengthening national environmental and social management systems, support dialogue with all stakeholders, and strengthen management capacities and best practices.
Increase transparency and improve project design and implementation through ongoing stakeholder participation and information disclosure, by developing participation plans and publishing documents related to environmental and social issues.
Receipt of complaints and claims
Complaints and claims can be received in the following ways:
IDDI Office
Suggestion boxes
Phone
E-mail address
Written correspondence addressed to IDDI headquarters or local offices and/or a communication using the contact form below:
To contact the main office:
Elizabeth Regalado
Instituto Dominicano de Desarrollo Integral, Inc. (IDDI)
Calle H #17, Esquina Diagonal
Zona Industrial de Herrera, Santo Domingo Oeste
E-mail: denuncias@iddi.org
Tel. (809) 534-1077 ext. 246